Shipping policy
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Grayside Shipping Policy
Last Updated: November 2025
At Grayside, we work hard to ensure your order arrives quickly, safely, and with the quality you expect. Below is everything you need to know about how we ship.
1. Order Processing Time
All orders are processed within 2–5 business days
(excluding weekends and holidays).
Once your order is shipped, you will receive a shipping confirmation email.
During high-demand periods (launches, restocks, sales), processing may take slightly longer — thank you for your patience.
2. Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and order weight.
Estimated Delivery Times:
|
Region |
Estimated Delivery |
|
Canada |
3–8 business days |
Delivery times are estimates only and may vary due to postal delays, weather, or courier service disruptions.
3. Lost, Stolen, or Damaged Packages
Grayside is not liable for packages that are:
- Marked as delivered but not received
- Delayed due to the courier
- Damaged during transit
If your package arrives damaged:
- Take photos of the packaging and items
- Contact the shipping carrier to file a claim
- Email us at gerrad@graysidegear.com— we’ll do our best to assist
4. Incorrect Shipping Information
Please ensure your address is entered correctly at checkout.
Grayside not responsible for orders shipped to the wrong address provided by the customer.
If you notice an error, email gerrad@graysidegear.com within 12 hours of placing your order.
5. Contact Us
If you have any questions about shipping, delivery times, or tracking, please reach out:
📧 gerrad@graysidegear.com
📍 Kelowna, BC, Canada